Terms & Conditions

1. All tariffs are valid immediately until further notice.

2. All rates are quoted in US Dollar and are Nett. Komodo Tour reserves the right to alter these rates without prior notice, if unforeseen circumstances should necessitate such action. However, every effort will be made to give notice of any such alteration.

3. Immediately after your reservation request is received, bookings will be made and a confirmation sent with netto quotations in US Dollar.

4. Unless previous arrangement has been made, the full amount, to be paid in US Dollar, should be received by Komodo Tour at least 2 weeks prior the client’s arrival.

Remittance per telegraphic transfer to Komodo Tour, Account No:

A. US Dollar Account : Bank Mandiri (USD account)

    Office: Cabang Kuta Raya
    Jl. Raya Tuban, Kuta, Bali, Indonesia
    Name   : Manumadi Wisata, PT
    A/C No : 1450002305395
    Swift code = BIC Code : BMRIIDJA
    (Note: no IBAN code in Indonesia)

B. Rupiah Account : Bank Mandiri (Rp. account)

    Office: Cabang Kuta Raya
    Jl. Raya Tuban, Kuta, Bali, Indonesia
    Name   : Manumadi Wisata, PT
    A/C No : 1450002305387
    Swift code = BIC code : BMRIIDJA
    (Note: no IBAN code in Indonesia)

Failure to comply with prepayment conditions may result in cancellation.

5. While it is not Komodo Tours policy to levvy cancellation or “NO SHOW” fees of any kind, late notice of cancellation can result in a claim from hotels and suppliers of services.  In such cases, we will debit charges to the agents concerned.

6. Vouchers for services by Komodo Tour will be honoured, provided prior arrangement has been made. One copy should be sent to us, plus the relevant itinerary. Client’s top copy will be returned with invoice as proof of services provided.

7. Rooming list and one night deposit are required by hotels for group booking, plus progress reports three months & two months before the date of arrival. Failure to comply with these conditions will result in hotels cancelling all rooms held, without notice.

8. All services are conducted by experienced English speaking guides. Guide specializing in other languages are available on request, subject to availability.

9. Airport Taxes and Airfare are not included in costing.

10. The very best in personalized service is given to all passengers. Reliable and comfortable vehicles are provided. Friendly meeting and seeing-off service. Groups and VIP’s are welcomed with a floral wreath. Reconfirmation of onward flights is handled by us.

11. All vehicles are air conditioned.

12. Hotel rates included in this tariff are special rates arranged by Komodo Tour with the hotel concerned. Please note varying validity.

13. Cancellation Conditions.
      – 30 days before departure : full refund
      – 10 days before departure : 50 % cancellation fee
      – 5 days before departure : 70 % cancellation fee
      – Within 5 days departure : no refund

14. Komodo Tour acts only in the capacity of agent for transportation companies, vehicles owners, hotels and all other contractors involved, and shall not held liable or responsible for any loss, damage, accident, injury, delay or irregularity whatsoever arising from the use of any accommodation, transport or other service, from labour strikes, illness, weather, fire, natural disasters, force majeure or any others forces beyond our control.

15. Komodo Tour also reserves the right to modify or withdraw tour arrangements without notice if considered necessary and in the best interest of the passengers.